A TYPICAL USER JOURNEY
01Follow the event
Trace a record from the source system to its destination.
02Review the exception
See the failed step and the responsible team.
03Resolve and reconcile
Correct the input, retry the action and confirm the result.
01 / THE CHALLENGE
System failures can disappear between teams.
02 / THE CONCEPT
Give operators a clear view of events, exceptions and the next action.
03 / THE APPROACH
Design a consistent event model. Show failures and recovery states, and assign ownership to each review queue.
Illustrative product concept. Delivery scope and success measures would be defined for a real project.
LET’S BUILD SOMETHING USEFUL